My name is Emma Armstrong and I am the Registered Manager at Willett Lodge Nursing Home. I joined Smart Care Homes Group because I passionately believe in their philosophy –  Sincere care, meaningful activities built on relationships and trust, which is always at the heart of the way we work.

I have over 17 years’ experience in social care, with a background spanning complex dementia, residential and nursing services.

I began my career at 17 as a Kitchen Assistant and progressed through various care roles into senior leadership positions, including Care Manager, Deputy Manager and Registered Manager.

I joined Willett Lodge in December 2025 as the Registered Manager. I hold an NVQ Level 5 in Leadership and Management in Health and Social Care and work closely with the clinical team to promote safe, effective and well-governed care.

I am committed to delivering high-quality, person-centred care that respects each individual’s needs, preferences and dignity. I believes that supportive leadership and teamwork are key to creating a positive environment for residents, families and staff.  I am dedicated to continuous improvement and to supporting staff development, helping my team grow in confidence and professionalism while maintaining a compassionate and respectful culture throughout the home.

I look forward to meeting you personally – my door is always open, working with you to make sure that we always provide the best care we can for your loved one.