The Manager

Home
Our Team
The Manager

My name is Felicia Burghelea and I am the Registered Manager at Willett Lodge Nursing Home. I joined the Smart Care Homes group because I passionately believe in their philosophy – Sincere care, meaningful activities built on relationships and trust, which is always be at the heart of the way we work.

I started at Willett Lodge Care Home in May 2023, having a wealth of knowledge and experience working within the care sector, managing Nursing/Dementia and leading management teams.

After a complete career change from the retail industry, I realised that I love working in care because I always wanted to help others to enjoy their lives to the fullest and lead my team to make a difference in the work we do within the care sector.

I love being outdoors, hiking and taking in the sunshine. Travelling is also a passion as I am keen to learn about different cultures and traditions.

I look forward to meeting you personally – my door is always open, working with you to make sure that we always provide the best care we can for your loved one.

“Each person gives us the cue and teaches us how we should care for them.”

What is SMART CARE?

Sincere care

Caring driven by years and years of experience and listening to what our residents want and need then delivering it through a desire to create the best Nursing and Residential care home experience possible.

Meaningful

Our residents’ lives are important. Wherever possible, we make sure their lives continue to be meaningful – and that they are important, whilst still maintaining control of their decision-making and lives.

We embrace independence and ensure our residents do too.

Activities

Activities are a huge part of everyday life at the Willett Lodge Nursing Care Home and we are focused on providing quality activities and entertainment. Every resident will have their own understanding about what is a meaningful activity to them – so we embrace this and create something individual wherever possible. Our loving teams of staff get to know what is right for each resident – whether it be reading, gardening or something else entirely – the aim is to ensure residents enjoy themselves, relax and continue to be stimulated.

Relationships

Relationships are everything in life and having fruitful ones based on understanding and caring only creates a better life, never more so than for Nursing and Caring home residents. Our residents put their trust in us to keep them safe, well and loved. We embrace the words CARE and HOME, focusing on delivering that every day.

Trust

Our residents are their families and other loved ones – trust us to deliver the very best of care and provide a stimulating, safe and loving home – a place they enjoy living at – a place that makes them feel secure, a place that is staffed by teams of people they trust – and more than anything – a place they feel proud to call: HOME.

Our People - An Overview

People are at the heart of everything we do. Our hugely trusted specialist teams, (care staff, cooks and chefs, cleaners, admin staff, managers, entertainers, owners etc…) all deliver the very best experience possible putting it at the very centre of everything we do.

Our People -
So Valued

Our People - So Valued

Our staff are valued and hugely appreciated. We embrace diversity and look to support each and every member of our team in every way we can providing the things
they require to deliver caring and a safe and productive environment.
Training is comprehensive and on-going ensuring they have the personal skills and knowledge to be the best they can be.

Come On In

Family, friends and visitors play important roles in our residents’ lives. We welcome visits…
whether it’s just a quiet sit down – or perhaps participating in an activity or two!

Our Food Is
Delicious and Nutritious

We ensure that mealtimes and snack times are something to be looked forward to.
We ensure that our food is delicious, nutritious and different every day. A great variety of dishes are on offer. If resident’s have any particular dietary requirement, we will cater for this wherever possible.