“The atmosphere throughout the visit was good. It was calm, friendly and homely. Staff were observed to have a good relationship with the people living there. When talking to people, staff were friendly and professional. They spoke clearly to ensure they were understood and listened carefully to make sure they knew what was expected of them.”
“Care staff we spoke with demonstrated a good understanding of the needs of people. We talked to them about the level of care required by four identified people. They told us what was expected of them to ensure their needs had been met.”
“Staff we spoke with demonstrated a good understanding about safeguarding vulnerable people from abuse. They were able to talk about the different types of abuse they might witness and the possible signs to look for if someone is being abused.”
“People who have used the service have been protected from the risk of abuse. This is because the provider had taken reasonable steps to identify the possibility of abuse and to prevent it from happening.”
“There were enough qualified, skilled and experienced staff to meet people’s needs.”
“During the course of visit we noted relatives approach the manager to speak to her about something. We observed the manager was open and professional in her discussions with relatives.”
Our residents’ lives are important. Wherever possible, we make sure their lives continue to be meaningful – and that they are important, whilst still maintaining control of their decision-making and lives.
We embrace independence and ensure our residents do too.
Relationships are everything in life and having fruitful ones based on understanding and caring only creates a better life, never more so than for Nursing and Caring home residents. Our residents put their trust in us to keep them safe, well and loved. We embrace the words CARE and HOME, focusing on delivering that every day.
Our staff are valued and hugely appreciated. We embrace diversity and look to support each and every member of our team in every way we can providing the things
they require to deliver caring and a safe and productive environment.
Training is comprehensive and on-going ensuring they have the personal skills and knowledge to be the best they can be.